Analysis And Building Of Call Center Synthesis Information Service Platform

As an important form of information service, the development of calling center has been more and more concerned by the society. However, the economic value of calling center has not been reflected, because of imperfect environment of calling center's establishment and lacking of known of its application.By establishing an integrated information service platform and analyzing its developing value, this essay is talking about the development of calling center and how to create a positive environment for its development .take futian calling center as an example .this article will elaborate the significance and leading role that calling center has been playing.This article starts from the background of establishment of calling center which is an integrated information service platform and then reveals the true nature of calling center in comply with the development of calling center and the relationship between it and CRM.Through a comparative analysis of domestic and international calling centers' development , The paper focus on the value and future of development of calling center..It also studies the environment of domestic calling center demands and also how to supply and promote this kind of environment .in addition it analysis the obstacle of calling center in china has met and factors that promote calling center's development.This Papers starts from how to build a world-class calling center and elaborate how to manage it .finally it brings about the prospects of calling centerThis article aims to raise awareness of calling centers, and improve its environment. speed up its development, and reveals the social values. It's practical that the strategy of making Multi-service calling center platform and the feasibility of Fukuda designing plan, which meet demand of calling centers 'development.