Design And Implementation Of Call Center Services Subsystem Based On JBPM

Workflow technology is to achieve enterprise business process modeling, simulation analysis, optimization and business process management and integration, and eventually achieving the core business process automation technology. It is important and practical to analyze and research workflow of enterprise information technology. With the globalization of market competition, enterprises must be able to quickly process their business restructuring. It can improve their own competitiveness, which makes their workflow has attracted the extensive attention. Web services based on the JBPM (Java Business Process Management) technology can work well for business work flow to deal with the practical requirements, and has become a trend. JBPM is a flexible and easy extension of the open-source workflow management system, and a lightweight J2EE-based workflow management system. When the JBPM join in JBOSS organizations, there is a new stage of development in JBPM. Its future is very bright, and it has become one of the most popular workflow management systems.This article explains the work flow technology, including the flow of work related concepts, work flow reference model and the development of technology and products. JBPM has powerful features, highly scalable design, simple to use, and has Important a place in the work flow applications. This article analyses the structure of the JBPM system, describe design, process definition, the process of scheduling mechanism and other related content.This article analyses the Web application based on J2EE technology framework. Main contents are the J2EE architecture, design and main technology in the J2EE system. The research of this article is on WebWork, Spring, Hibernate framework. It analyses the structure, characteristic and application of framework. It also explains the relationship between the Java and J2EE framework. Finally this article demonstrates the flexibility of interface or abstract class in practical application. The J2EE is a broad supported standard of the industry, a multi-level distributed Model, and a series of technical specification.This article designs the work flow solutions of the system application which based on a detailed need analyzes of the call center services subsystem projects. This solutions use WebWork to achieve the system view layer, use Spring to achieve the business logic layer, and use Hibernate to achieve the persistent layer. It also needs to use JBPM to control work flow of subsystem.Finally, based on the specific business requirements, the article shows the realization methods of the view layer, business logic layer, the persistent layer and the management of business process by JBPM.The call center services subsystem based on JBPM can improve the system's flexibility to adapt to the changing business processes, while also reducing the system development and maintenance costs.