The Design And Implementation Of China Mobile Open Customer Relationship Management System

China Mobile to ensure that in the fierce market competition in the sustained development, solute to the current BOSS (Business Operation Support System) are unable to provide the entire network of business support, it can hardly play the advantages of the entire network, and a series of unfavorable situation, Proposed to the existing centralized system of BOSS, OpenCRM (China Mobile open customer relationship management system) is in this context came into being.The author's outlook as OpenCRM systems to Pakistan to participate in R & D version - CMPak (China Telecom first overseas project) needs, design and implementation stages, Unified version (China eight provincial mobile business) V layer (layer interface display) design, C layer (layer operational control), M layer (layer logic function) the realization of stage. At present, OpenCRM in Pakistan, Liaoning success on the line, and access to customer praise, In Guangxi, Inner Mongolia, Jiangxi, Gansu, Tibet, and other provinces have entered the unit testing for the stage or field, Team also received the 2007 annual customer satisfaction team and the best team honor.Based on my work in the project, This paper introduces the OpenCRM system development background and the current domestic and international research in the field of the status quo, That the system needs analysis using models, methods and the heart of the system and additional functional requirements and specifications outlined in the note, On the architecture of the system design and the objective of, From a different perspective on the system's core business functions, data processing for the detailed design of the note, the last two from the business and technical aspects of the project are summarized and Prospects...