Research And Application Of CTI Technology In Enterprise Communication System

CTI(Computer Telecommunication Integrated)is a new technology of computer and comunication. The CTI technology which bases on computer technology , network technology,communication technology becomes advanced and widely used though using the latest digital treatment technology. The communication system is a replying center that mainly treats with the phone call from client.With the rapid development of telecommunication technology and computer technology , the solution based on CTI technology has become the primary solution in communication system. The communication system interates voice technology with computer network and datebase technology.At present,because the communication system software receives the overseas monopoly, therefore the price is quite expensive .The method of traditional communication systems product exploitation adopts a pair of method. However each kind of service system, looked from the function block and the flow that, the diferent communication system has certain same,but only then little are partial is diferent. And even if is the communication system which the identical enterprise or the company uses in the diferent time compartment, the communication system content is dissimilar, even requests the renewal speed quite to be quick. If will not quite conveniently have quite conveniently to construct the platform,then only can revise the procedure code, like this gave the communication system the revision and the renewal has created the very big trouble, not only the renewal speed could not obtain the guarantee, moreover also needed to carry on the revision operation to the ringing system very familiar development facing the procedure code,has greatly lowered the feasibility. Therefore needs to have a method to be able to be the people quite convenient establishment and the revision communication system.The communication system uses Windows2000 as the development platform and uses VC + + as the development language which is excellent maneuverability.The system designed in this thesis has very strong general ability to the securities trading, can be applied to big or small business.