Postal Customer Call Center Manager Station Construction And Design Base On Uniface Technology

The call center is connected to the information database by telephone system and the terminal users get the information via computer speech auto answer devices or manual position whose duty is to play the needed information to the users. The traditional input media is telephone speech, but now it has expanded to the video means or e-mail with the progress of technology. The input media has developed into a kind of "information center", which can provide users easily with various kinds of information. Now, people in various fields have attached more and more importance to the use of call center, and a similar call center like telephone call center has been put into use. With the development of network technology, especially with the development of the Internet, the input media has changed from the traditional telephone to network, which in fact is an integration of telephone, IP phone, websites and e-mail.This article outlines the general situation of the call center, introduces the principle, content of CTI which is the important technique of call center, and analyses the main reason of the rapid development of call center. The reason is the tremendous requirement of market and the intension of business, and it discussed the technological design of Client Call Center of Jiangxi post Co.Ltd. This article introduces the technique and system formation of traditional call center and how to design mananger station. It also compares some service indexes before and after of the use of the post call center, to testify that the use of the call center could really lead to the improvement of the service and the benefits.The trend is how to integrate the traditional and Internet call center. That call center is muti-communication system. This article also gives some idea of the future call center and the development prediction of the call center. In the last this article points out the main factor of a successful call center.