Design And Implementation Of SMS Email Platform On J2EE

At present, the competition of the telecom market had from tradition of a single product quality competition transferred to take the customer as the center service competition. The thesis focus on the construction of project of SMS-Email Platform in Customer Production Management System of ChinaUnicom Group, the project by timely initiative feedback the business that accepts progress initiative to enhance customer perception degrees; and by solve the problem of low efficiency on Business approval, Enhanced co-operation partner satisfaction. The construction of the platform, on one hand could be able to make corresponding system using personnel remind, meanwhile to the others should also have notice ability, on the other hand in vertical SMS-Email function could constantly auto-merging extension from company group head office to the provincial company, provincial company to the company of prefectures, in order to improve the efficiency of the longitudinal cooperation project team.The author has analyzed, designed and developed the SMS-Email Platform in Customer Production Management System of ChinaUnicom Group. The system is developed by Eclipse development environment, with Quartz framework of Spring, using polling way to send SMS-Email for thirteen key points in business. The platform focuses on two core modules, automatically-sending module and manually-sending module. Automatically-sending module is executed automatically by the system which does not need personal concerned, SMS-Email format customization and the same type of message content are basically the same. Manually-sending module requires users to actively completing, message format of personalized, without fixed template, but the accepters are customization. The project sponsor can set the remind rules of sending and receiving. In sending settings page, could set Receiving range, message, delay sending and so on. In receiving settings page, could set the effectiveness of the key points to choose whether to receive the information clews of business feedback.After been tested, the platform could meet the needs of business as SMS-Email platform which has been officially on-line operation and meet the customer's demand. The platform could provide efficient and convenient services, greatly improves the efficiency of business processing, and achieve the effect of improving customer satisfaction.