The Design And Implementation Of Speech Emotion Recogmition Service System

Speech emotion analysis service is a kind of both entertainment and practical value-added telecom services basis on science. the technology of speech emotion recognition, mainly used for call centers in foreign countries, is applicated without a domestic mature product. In this paper, speech emotion recognition technology can be applied to the voice business, focusing on user preferences of diversified business, to provide users with personalized voice emotion analysis and recommendations for guidance through the completely transparent emotion recognition technology. The speech emotion recognition service system based on VAS2000 platform described in this article proposes innovative business solutions against on the business of voice emotion service with single function. The enhancements and characteristics include:the emotion detection and guidance service not related to the specific content of language and conversation; the service functions expanded to benefit the registered users and non-registered users; IVR, SMS, Web and other methods to manage the business, including business registration, cancellation and business property management. In addition, this service has a sophisticated software system. Various functions can be configured independently, which saves a lot of development time for service providers.In this paper, the dedicated scheme of design and implementation is presented in detail. The main contents include:background of Speech Emotion Recognition and VAS2000 system; requirement analyzing of the service from the service function perspective; general design of the whole system and detailed design and implementation of service logic program; the test procedure of the service, the application and deployment of the system. The last part of this paper gives a prospect for the development of the service.