| With persistent and high-speed development of Chinese economy, the social demand for telecommunication will increase continuously, and people request more and more excellent service. So the competitions of the telecommunication industry become fiercer. In order to improve the market competitiveness of enterprises, the enterprises must change the idea; strengthen the consciousness of serving, and regard serving as enterprise's development strategy, competition weapon and resource utilized repeatedly. For this reason, enterprises should be based on customer, capture and stabilize the market through the high-quality and high-efficient service tactics. Under this background, how manage customer data become essential basic problem too.According to the require of the modern economy development, Heilongjiang Unicom as pilot project of China Unicom, have put forward big customer's administrative system based on customer's data. This system adopts the advanced computer and communication technology; regard scientific theory of management as guidelines; set up the new customer service.What this subject studied is the customer data management system of Heilongjiang Unicom based on J2EE. It includes the following module: input the customer data; assign service manager; visit server; other server, etc. It is made for meeting the great customer service of Heilongjiang Unicom. This text mainly organizes article structure, according to the course of software's demand; analyze; design; realize and so on. This article divides five important parts, and introduces systematic background, principles, key technology and the whole realization course.The system in term of this text design has already applied to the real work, and is received well by user. Actions speak louder than words. This system has very fine practicability, high efficiency, and easy use, at the same time, it has opening,flexibility and expansibility, and it can adapt to the demand of constant perfection and development.
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