Study Of The Responsiveness Of Supply And Demand In Enterprise Hospital

Objective The present enterprise medical service health system, exposes a more and more obvious question, is to consumer's reactivity bad, and affects the medical health grade of service and fair in the varying degree. The investigation and study enterprise hospital reactivity, improves and sharpens the enterprise hospital serviceability, expanded enterprise hospital service energy in the non- healthydomain, enhances staffs service quality, satisfies the populace well multi-levelly, the diverse medical health service demand,simultaneously diligently establishes to use to monitor the hospital whether has obtained the anticipated target and the achievements follows the card method, provides the evidence for the policy-maker formulation and the adjustment policy strategy plan which needs.Methods Provides based on WHO surveys the method, knows the circumstances of the matter the character using the key to adjust the question ingvolume carries on face-to-face the scene investigation to the enterprise hospital health service provider and the hygienic serviceuse altogether 248 people, and carries on the statistical analysis to the investigation result.Results This enterprise hospital reactivity horizontal index is 7.198 ,the hospital staff reactivity index is 7.135, comes thecourtyard to receive a medical examination the personnel is 6.586.In the reactivity eight parts, the society supportsa network minute value to be highest, 8.495 , next is the secrecies, 7.849 ; Timeliness, independent, selective and the infrastructure nature weighs out the value lowly, the infrastructure quality is lowest, 5.575 .Supply and demand both sides in the communication, the right to independence, selective and the infrastructure quality aspect appraisehave statistics difference, indicated has the difference in the understanding,the dignity, the secrecy, timeliness and the society support the network aspect not to have statistics difference.The overall looked that, the enterprise hospital reactivity level is better, the majority of people are satisfied.Conclusion From the researcher angle proposed as follows suggested:1st, the enterprise hospital must fully display own characteristic, insatisfies the basic medical service under the premise, strengthens the humanities concern with a clear goal, diligently meets the patientmulti-level needs, changes the passive sole service for initiative comprehensively to serve, is sure the patient by the exquisite technology and the high quality clothing to be more satisfied.2nd, the enterprise hospital must strengthen the management, highly effective establishes, the succinct policy-making mechanism, establishes the reasonable drive machine-made and thenimble choice assign mechanism, fully the protection and the display staff's enthusiasm and the creativity, cause the hospital to form onekind of full of vitality work aspect.3rd, the enterprise hospital must diligently initiate the humanitiesspirit, the realization medicine trouble harmony and theunderstanding, not only enables on the patient body the disease to berestored to health, moreover in the spirit also can restore, thejoyful condition healthily, causes the enterprise hospital to obtainin the intense medical service service market competition "doublewins".4th, the government department must change the system in the processin the enterprise hospital to give the policy and the fund support,enables the enterprise hospital to be fair, the public participationmedical service market competition with other hospitals, and fullydisplays resources superiority and so on the talented person,equipment in the competition, the health, smoothly develops, thuscreates the greatly better social efficiency.