Based On Supply Chain, The Flexibility Of Container Shipping Enterprise Service Quality Evaluation And Improvement Of Research

Service quality is container shipping enterprises in the intense market competition of key factors. But the majority of domestic container shipping enterprise service quality evaluation system is not perfect, service quality level is not high, but cannot find the problem, cannot completely node to satisfy the customer needs. And container shipping companies are becoming more and more important role in the supply chain, and how to improve shipping enterprise of flexible supply chain members to shipping enterprise service is a big problem based on supply chain, thus flexible container shipping enterprise service quality evaluation and improvement of research is now an important and new task.This paper introduces the current supply chain and research status of flexible and service quality, According to the characteristics of the enterprise, container shipping container shipping enterprises established the service quality indicators system, and put forward the service quality synthetic evaluation method, By joining in the supply chain, the flexibility factor under the condition of container shipping enterprise service quality index system, and then get improved based on supply chain flexibility of container shipping enterprise service quality indicators system, Through a comprehensive evaluation method to evaluate container shipping companies.Then this paper container shipping enterprise quality cost control put forward the improvement methods and measures. Take in order to improve the service quality of container shipping companies and competitiveness. At the end of the paper, the main contents of the example analysis.This paper in the existing service quality management theory basis, combining the characteristics of container shipping enterprises, and puts forward the characteristic of flexible supply container shipping enterprise service quality evaluation and improvement of container shipping enterprise service quality evaluation and improvement to have the certain reference value.