Study On Product Schemes Redesig Based On Customer Sastisfaction

With the developing of buyer' market, "the focus theory of customer satisfaction" becomes the management center and base viewpoint of enterprise. Product that bases customer needs, and design can improves customer satisfaction would be the basis principle of enterprise product design.This paper presents the product innovative schemes redesign thatthe finding innovative elements based customer satisfaction would consider the fact of market needs and changing trends more. Based the method of minimum customer satisfaction, this paper provides extension cluster used Bayes evaluation customer satisfaction and fuzzy simulated based on genetic algorithm methods to find the elements of product innovation, and provides fuzzy inference to deal with three methods as the preceding, then can finds the measure elements of product which needs innovation. After finds the measure elements of product, provides extension conversion of extension theory to improve product gradually. This is the system of product redesign based customer satisfaction, not only is the complement of design theory, but also has important theory and engineer meaning.This paper combines customer satisfaction, extension theory and product design method, then applies in product schemes redesign. And combines the extension conversion theory, creates a new way that combining extension theory and design theory Applied in product redesign.