CUSTOMIZED TRAINING SERVICES: CONCERNS OF OHIO INDUSTRY ON DEPARTMENT OF DEVELOPMENT SERVICES BETWEEN 1983-1985

The purpose of this descriptive research study was to survey training coordinators of Ohio manufacturing industries concerning the delivery of customized training services provided by the State Department of Education, Division of Vocational Education and the State Department of Development in Ohio. The population studied represented the 420 training coordinators of these industries in Ohio which had been served by the Ohio Industrial Training Program between July 1, 1983 and December 31, 1985.;The second strategy survey was designed to obtain information about: (1) whether services were available to manufacturing companies, (2) whether the service was needed by the manufacturing company, (3) whether the service was provided, and (4) was the provided service useful to the manufacturing company. This strategy utilized a single mailed survey. Questions 1, 2 and 3 were located in Part 1 of this survey and required the training coordinators to respond either "no" or "yes". The usefulness of the service was measured with a Likert type scale. The second strategy instrument was organized into 10 training service areas which were provided by the Ohio Industrial Training Program for the manufacturing industries in Ohio.;Training services needed by industry and designed to be provided by the Ohio Industrial Training Program and/or brokered through vocational education facilities are not always available, needed, provided, or useful. The Department of Development and Division of Vocational Education should review the marketing and the provision of customized training services to further provide, improve, and/or limit services to industry.;Future customized training service needs of participating manufacturing industries were identified by the first strategy using a Delphi technique. This strategy utilized three rounds of mailed survey instruments. Delphi 1 was an open-ended question type instrument. These results were then edited and synthesized into 18 general training service areas used in the second and third round Delphi instruments. For each training service need identified, participants were asked (1) to agree or to disagree with the training service need listed and (2) to indicate their degree of certainty. The participants were also asked to prioritize the 18 service areas.