| The critical success factor (CSF) methodology has helped many industries achieve success since Daniel's seminal work in 1961. Specifically, the information management industry, Catholic schools, sports, and finance have benefited from previous CSF research. This research study focused on the CSFs of Medicare-certified ambulatory surgery centers (ASCs). In May 2009, the Centers for Medicare and Medicaid revised the rules and regulations governing ASCs. Since that time, success on Medicare surveys has been unattainable for many, with only a few passing without deficiencies. This research examined the CSFs of ASCs that successfully completed Medicare surveys in 2010 without deficiencies. Stroman's 2007 modified structured interview was utilized to gather data from participants. Participants in the research identified 286 CSFs. The responses were further organized to show the top 5 factors that are critical to the success of Medicare-certified ASCs: regulatory compliance, staff qualifications and training, patient safety, financial, communication, and ASC reputation. Recommendations for future research include the application of the CSF methodology to the accreditation process of ASCs, comparison of CSF of HOPD ASCs versus non HOPD ASCs, and comparison of ASCs that have successfully passed surveys completed by accrediting bodies versus those completed by the state department of health. |
