| As educational institutions direct their attention to knowledge management practices, the processes and procedures for establishing and maintaining a knowledge base can seem an overwhelming and daunting task. To date, there has been insufficient research on academic processes for knowledge management planning and evaluation. The problem for this study was to evaluate the effectiveness of concept mapping as a strategy for developing a knowledge management model for an urban technical institute's digital campus. The literature revealed that at some point there is a need to collect and disperse knowledge within an organization. This study used a facilitated approach, based on observational data, to investigate the needs of primary users of knowledge, to understand the general importance of their needs, and to evaluate areas for future importance. This study's facilitated approach addressed several research objectives, including: investigating primary users' knowledge needs or wants and also investigating perceptions for evaluation criteria through a concept mapping research approach. By determining primary users' needs for the digital campus, the concept mapping method helped to define the digital campus environment. In addition, through the concept mapping procedure and data analysis stress values and pattern matching correlations it was determined that concept mapping is an effective tool to help develop a knowledge management model for an urban technical institute's digital campus. |
