| This qualitative case study explored the employee use of information and communication technologies (ICT) in a southern Puerto Rico healthcare organization. Thirty-two employees of a southern Puerto Rico healthcare organization provided their perspectives regarding their use of ICT in the workplace. The findings distinguished how employees use ICT in the workplace, what constitutes misuse, the relationship of creative and productive use of ICT across multiple and different departments, and the perspectives of employees to electronic monitoring, ICT use and human resources polices in a southern Puerto Rico healthcare organization. The findings may assist in the development of ICT use policies to support employees' creative and productive use of ICT and deter ICT abuse and misuse in the workplace. |
