Assessing patient -reported quality in medical group practices: An analysis of data from the National Field Test of the group-level CAHPS instrument

here is growing interest in measuring the quality of healthcare provided by medical group practices. In 1999, the U.S. Agency for Healthcare Research and Quality and the California HealthCare Foundation funded the development and field testing of a version of the Consumer Assessment of Health Plans Study (CAHPS(c)) questionnaire for use in medical group practices. CAHPS(c) is presently the national standard for measuring patients' experience with their health plans. This dissertation analyzes data from the national field test of the Group-Level CAHPS (G-CAHPS) instrument.;Paper ;Using a series of ANOVA models and variance components analysis, Paper ;Paper...