| The concept of supply chain management (SCM) is receiving greater attention among academics and organizations and is viewed as a potential source of bottom and top-line growth. Despite the potential for improving organizational performance through supply chain improvements, little scholarly evidence exists in management literature to establish an association between organizational factors and SCM performance outcomes. This research focuses on an understanding of those factors by asking the following research question: which organizational factors are associated with SCM performance outcomes? The preliminary argument posited in this research is that the people orientation element of SCM -including such sub-factors as trust and communication- serves as the dominant factor influencing SCM performance. However, an evidence-based analysis of the findings from this research indicates that all four organizational factors (people orientation, process orientation, information technology, and external environment) are associated with SCM performance outcomes. Broader implications for management theory and practice, which includes an integrated supply chain competency model, are also discussed. |
