Successful implementation of enterprise resource planning software: A Delphi study

Enterprise Resource Planning (ERP) software implementations hold great potential for organizations even though history has shown that many of these projects fail. A further understanding of the critical success factors (CSFs) that leads to successful ERP implementation would be beneficial. The purpose of this study was to employ a Delphi panel to explore the characteristics of project success, gain an understanding of the most important ERP implementation CSFs and to analyze whether these same CSFs are applicable to mid-sized organizations. The two round Delphi study found the importance of senior management and project champion participation in the project. Additionally, the study indicated that the same CSFs existing in large-sized organizations are also applicable to mid-sized organizations.