Exploring knowledge exchange between senior and future leaders: A grounded-theory study

A grounded theory study examined senior leaders methods of knowledge sharing with junior leaders in a small commercial mortgage company. The study was designed to develop an emergent theory to explain the cultural elements that influenced the methods leaders used to transfer knowledge to junior people. The study identified a systemic value of customer focus that was attributed to the organization's founder, which precipitated the shared common goal of customer satisfaction. The findings suggested that the foundation for the organization's knowledge sharing culture was primarily influenced by a systemic shared value combined with shared common goals, rather than based on individual parochial concerns.