Research On Telecom Enterprise Managers’ Competence And Its Influence On Enterprise Performance

The rapid development of China’s telecommunications industry put forward higher requirements for the quality of the managers, particularly in the3G era which is characterized by "turmoil and change". The quality of the managers has significant influence over the level of business performance. At present, our telecommunications industry is in the major turning point. In the3G era, the rapid development of the telecommunications industry creates a hitherto unknown opportunity and faces some enormous challenges. The rapid development of the3G era telecommunications industry has created unprecedented opportunities, at the same time makes it face the huge challenge.The industry environment of the rapid dramatic changes, the increasingly fierce market competition and the emerging new knowledge all require manager competency quality to adapt to.Therefore, what kind of competency the managers in the end should have in order to create a better performance, and enhance the core competitiveness of enterprises, is both a hot issue in psychology, human resource management and organizational behavior field and the need of development of the industry and enterprise competitivenessTo explore a manager competency model how to performance well and make success in the context of changes has become one of the most global problems of theoretical study and practical exploration on organizational behavior and human resource development. Starting from the characteristics of the telecommunications industry environment and using the methods of behavioral event interview will access to the telecommunications enterprise’s management personnel competency indicators. The use of exploratory factor analysis and confirmatory factor analysis will construct a Chinese telecommunications enterprise management competency model. The model consists of4dimensions and14competencies, including the quality dimension, capacity dimension, quality dimensions and knowledge dimension. According to the regional differences based on allocation of resources in China, Chinese telecom enterprises are divided into3types,(1) Northern telecom and southern unicom,(2) Northern unicom and southern telecom,(3) China mobile. Experts believe that the telecom managers of these three types markets have some differences in the specific requirements of the4-dimension competency model.In addition, it selects the BSC balance scorecard and key performance indicator to make effective combination of the two methods and establishes the telecom enterprise performance index four-dimension system based on the balanced scorecard which includes financial, customer, internal process, learning and growth. Based on this, it established a telecommunications enterprise key performance indicators and telecommunications enterprise management personnel performance appraisal indicators. The article makes correlation and regression analysis on the four dimensions factors of telecom enterprise management personnel competent quality model and corporate performance.Through testing telecom enterprise management personnel competency and individual performance multidimensional data, the results show that the consistent between the two and enterprise performance is well.According to the analysis, it reveals the four dimensions of the telecom enterprise management personnel competent quality exist significant correlation with the four indicators of its performance, and the telecommunications enterprise management personnel quality is the important variable to affect its performance. Furthermore, it makes conclusion from the research on the effect mechanism by which telecommunications enterprise management personnel quality affects the enterprise performance that it exists significant positive correlation between telecommunications enterprise management personnel quality and enterprise performance on most dimensions and the individual performance plays a partial mediator role in them. The correlation between the quality dimension of competency model and performance is regulated by the type of market.The article based on the telecom enterprise management personnel competence quality model, established a telecommunications enterprise management personnel management system, including the telecommunications enterprise management personnel recruitment selection, assessment, salary management, training and career design, in order to enhance the scientific quality of the management team and human resources management work. In addition, around the telecommunication enterprise management personnel the competent quality form elements, it puts forward the basic route of telecommunication enterprise management personnel quality promotion and the mechanism of performance promotion based on the telecom enterprises quality promotion.