Research On Banking Executives Of Financial Holdings Companies In Taiwan Area With Relation To Their Stress At Work, Job Fatigue, And Response Strategies

The paper takes the development of the financial market in Taiwan area, the organization of financial holdings companies, and the changing and development trends of banking industry as the reasons behind the formation of problems. The stress of supervisors caused by the external factors, organization factors, internal factors and individual factors, when presented externally, is just the stress response of supervisors and the adjustment to their work, which are combined to be the coping strategies to serve as the basic structure of the paper. The research structure takes the "personality" and "working pressure" as the independent variables, "adaptability to work" and "coping strategies" as the mediating variables, and "stress response" as the dependent variable. This paper uses the literary analysis, questionnaire survey and in-depth interviews as the research methods to investigate the related problems. After that, from the viewpoints of the adaptability to work, working pressure, leadership style of supervisor and occupational tiredness, this paper investigates the stress response and the coping strategies.It is concluded in this paper that: (1) In future the banking industry of Taiwan area inclines to the development of niches, creation of core value and horizontal alliance, customer-oriented and humanized business performance management, big-number principles and individualized product research and development. (2) The banking industry of Taiwan is characterized by the disappearance of its superiority, emergence of new business types and diversified channel marketing change of competition core from the product characteristics to the service quality and unique innovations, and the development of the operation policy that treats the overall values and lives of customers as a part of the community. (3) The stress of the supervisors of banks comes from the personal factors like the character and personality of individuals, the organizational factors like the business nature and management system, the environmental factors like the physical conditions of working place and whether there is economic prosperity. (4) Working pressure would bring about such psychological reactions as anxiety and frustration to supervisors, such physical reaction as getting different kinds of diseases, and such behavioral and emotional reactions of being sensitive, rude and easy to be angry. (5) When feeling stressed, the supervisors of banks should adopt a healthy view of life and make the right decisions for themselves, take stress as the stimulating factor to contrive positive organization climate and organization ideology, undergo adverse operation by creating a harmonious and obstacle-free working environment, and establish a correct recreational viewpoint from cognition and movements. (6) The stress release strategies, which were formulated when the financial holdings companies of Taiwan were firstly established, can be a reference for the fellow industries and workers. (7) While the banking industry pays much concern to business performance in the financial holdings companies, it can put efforts on assisting the supervisors in alleviating their stress by starting the work from system, methods and actual practices. As to supervisors, they should understand that the stress release relies on spontaneity. Supervisors should actually implement time management and establish a correct value judgment, appropriately make use of the personality and leadership talent of individuals, let them show their abilities, instead of caring about the instant business performance. When treating their subordinates, they should consider their advantages and set examples to them. To all kinds of things, they should be honest, face them squarely, and solve them quickly. Towards the related units and authorities, sound and complete mechanisms for stepping in and out of their circles should be established. While merging and consolidating with other corporates under the strict control measures, they should also care about the working rights of employees.This paper finds that sex does not cause any difference of the stress response, working pressure, coping strategies, adaptability to work, and personality. Marriage can affect the supervisors' adaptability to work. Whether the spouse of a supervisor has a job or not would also cause difference to his/her adaptability to work. Working in night shifts and acquisition of professional certificates would cause difference to the coping strategies and the adaptability to work. Age and seniority of work would cause difference to the coping strategies and working pressure, but education standard does not cause any difference to the working pressure, coping strategies, adaptability to work and stress response. The collection departments of banks can easily cause evasion to the coping strategies. Besides, the high or low rank of a bank supervisor would cause difference to the working pressure, coping strategies, and so on. The high or low of salary would cause difference to the working pressure, coping strategies and adaptability to work. For personality, self-control individuals are suitable for taking the post of supervisor, but can easily get stressed and a sense of frustration. The stress response and working pressure of bank supervisors would cause difference to their adaptability to work. Management system would also cause difference to the stress response of response. In addition, management system is the main reason for the physical response of supervisors, and role stress comes next. Working pressure can really bring psychological and physical effects to supervisors. Role stress is positively correlated to delayed evasion. Human relations and management system are positively correlated to the working pressure caused by leadership style, coping strategies and adaptability to work. The coping means are to face the stress squarely, make adverse thought of stress, establish a healthy concept of recreation, build up strategic thoughts, solve the existing problems, seek for assistance, make rational analysis, delay the evasion, adjust and manage the cognitions, have relaxed exercise and establish socially supported network.The three parties, including the financial holdings companies and banking industry, the supervisors and the related authorities, should regard the lives of each other as a part of the community, create multiple-win situations, and pursue a balance among the three parties. As to the coping means of the alleviation of working pressure, apart from the integration of strategies and selection of the best, more efforts should be put on the aspects of living and environment, so as to pursue a better working environment, and turn the climate of organization to be an impetus for the progress of individuals, instead of being a burden to their physical and mental health.