China Telecom Branch Of Government And Enterprise Channels Qinzhou User Arrears Management Research Questions

As the competition pattern of gradually formed between telecommunicationoperators, increasingly fierce competition, owing the bad loans and the increasinglyserious owe the bad loans, and the root causes of the enterprise and the whole socialcredit management ideas and the lack of the credit policy. Credit management as acustomer relations management of the foundation, has become a business whether theresult is effective important bottleneck. Communication operators are now needconstruct, should not be the only stay in network hardware facilities expansion andoptimization of customer credit management, establish and improve the ability of also isimminent.This paper from China telecom qinzhou branch of credit management presentsituation, in a broad range of research and theoretical research foundation, analyzed theChina telecom qinzhou branch from theory to practice credit management situation.That China telecom qinzhou branch credit management is not perfect status to owe theuser is the main reason for the high. Especially for users of credit management functionsof the channel is embodied in form, practice and didn’t play its full role.Qinzhou as guangxi beibu gulf economic zone of the economic development of thesocial economy, the various undertakings have developed rapidly, and telecom businessalso and other industry is same, recently in a period of time has made a great progress,in the user groups, government users to be the main channel of the customers, thecompany existing customers, and more than90%of users, this is government channel auser group on the performance of the growth of qinzhou branch provided sufficientsecurity, but on the other hand, because of the users of the particularity of the Chinatelecom qinzhou branch, in the user, the government owe the channels of users owemore than50%. This will influence the company from overall performance. How tostrengthen the functions of the channel of the user credit management, so as to reduce toowe a fee, improve efficiency goal became a very pressing issue.This paper puts forward to want to strengthen the functions of the channel of creditmanagement, first user within the company set up a special credit management department, the comprehensive is responsible to the customer’s credit management. Thecredit management department’s focus on customer credit evaluation for examinationand aé'¦å·žroval and tracking control, proposed a set of effective credit managementmode, clear the functional departments in the credit management responsibilities andevaluation standard. The credit management as a long-term development strategy.This paper the innovation points to credit management theory and China telecomqinzhou branch of business operation process and functions of the channel of the user inthe life cycle, and the combination of from the market marketing solutions and pricingstrategy, the determination of credit evaluation for examination and a qinzhou roval, acredit tracking and control, billing and ChuZhang and recovered and bad debtprocessing of owe the five aspects, this paper proposes some China telecom qinzhoubranch credit management model and implementation plan. Establish creditmanagement of clear internal evaluation mechanism, to mobilize all companydepartment and all the staff to take part in the customer credit management work, inorder to control the user to owe a fee, improve the comprehensive benefit of long-termgoals.