The Research And Evalustion Of The Customer Satisfaction Of Some Three A Hospital Of Jilin City

Because the medical treatment market compete of increasingly vigorous, "the customer satisfaction" has already become the standard and the marking of the hospital exaltation medical treatment service quality."The customer satisfaction" investigates already a normal regulations work of become greatly parts of hospitals, but at concrete implement the process usually lacks the tool choice of science, investigate the object and way one.For this, we need a kind of science,overall,keep the medical treatment service quality of view examination method, provide the decision reference for the hospital governor.1 Study a purpose:1.1 Aim at the research present condition and shortage of the hospital customer satisfaction, never together angle,adopt the system method that the different way investigates actively with the perfect and all-directions research hospital customer satisfaction.1.2 It is investigate the hospital decision and the reality of the development a demand.That hospital is be placed in an accurate fixed position,turn reform deeply,the hardship start a business of the key is period, pass to the research and hospital of the line data comprehensive the service satisfaction investigate, making policy for the hospital with keep on,health,fast,moderate development to...