Shenyang Reproductive Specialized Subject Hospital Patient Satisfaction Survey And Improve Countermeasures

In recent years, our country’s medical disputes have rapidly rising,doctor-patient conflict to upgrade. Patients to medical staff to ongoing violence, thelack of mutual trust between doctors and medical disputes is always the manyhospital managers is one of the problems of headache, even hospital normaloperations are a certain degree of influence. Patients and medical tensions between,not only affect the person’s own interests, but also affects the normal operation anddevelopment of the hospital, even become the important problem of affect socialstability, has caused the attention of the relevant departments. How to improvedoctor-patient relationship, and become the focus of the society.In our country at present is assisted reproductive market is near the more andmore fierce competition, patients will no longer limited to measure the hospital tothe quality and the price for medical service’s main index. Engaged in the auxiliaryhelp pregnant medical institutions how to provide the best service, and with othercompetitors is different, have its training characteristic service, will become theimportant factor of competition. How to give clinic patients treated the best serviceto satisfy the needs of their medical, is the present assisted reproductive hospitalmedical quality control of important content. Shenyang reproductive medicaltechnology research center specialized subject hospital through the patientsatisfaction assessment, so as to understand the patients are really needs, putsforward Suggestions not satisfied, timely improved, so as to promote the harmoniousdevelopment of the doctor-patient relationship. With the medical health systemspeed up the pace of reform。Modern medicine has been from the biological medicine mode to thebiological--psychological-social medical pattern, the connotation of the quality ofthe medical treatment and the clinical medical treatment quality from a single changefor clinical curative effect, service, time, cost the following comprehensive quality.This requires the medical institutions to change the service mode, from "with medical treatment as the center" into "to patients as the center". Shenyangreproductive medical technology research center specialized subject hospital,through since2007patient satisfaction in the investigation, the result shows, whowon the satisfaction and loyalty to the patients, who will win the market. And winthe market is the premise of a good medical environment, a harmoniousdoctor-patient relations atmosphere. While patients with satisfaction survey becometo solve this problem, the important way, more and more get the hospitalmanagement。In order to alleviate the doctor-patient relationship in the increasingly nervous,shenyang reproductive medical technology research center specialized subjecthospital drawing lessons from international advanced reproductive centermanagement concept, fully implement the WGRSp management system, namely theWarm Environment (Warm and Fragrant Environment), and excellent technology(Good Product), Reasonable fees (Reasonable Cost), and easy Process (SimpleProcess), perfect medical service (perfect to cure the empress), and at the same timedevelop patient satisfaction and loyalty assessment, and constantly improve theservice level. Hospital managers through on patient satisfaction survey gainedvaluable information. Continue to promote improving the service quality, not onlymake managers know patients are satisfied with the transfer of the signal, it is moreimportant to know why patients satisfied and dissatisfied with reason. Through theyears of patient satisfaction。In this paper the author consulting a large number of domestic and foreignrelevant literature basis, through the comprehensive analysis of the for thedoctor-patient relationship, understand the doctor-patient relationship and the presentsituation of the basic way to improve doctor-patient relationship. In the satisfactionof the measuring methods of research foundation, through many years practicesatisfaction survey, this paper explored the patient satisfaction assessment toimprove doctor-patient relationship, through the satisfaction investigation andanalysis, this paper puts forward the specific reformational measures, such as:established to meet the demand for the center patients, looking for service innovation points; Simplify the medical procedure, to strengthen the communication betweendoctors; Efforts to improve the success rate of patient help with child, let patientssafely. Adhere to the social benefit standards, make were pleased with the strictimplementation of the hospital medical quali。...