Quality Management System Optimization Research Of K Company

In recent years,the market competition of construction machinery is becoming increasingly fierce.Feedback from the market shows that the number of product repair and maintenance of K Construction Machinery Company Limited is increasing,which leads to the decrease of customer satisfaction.If this quality management related issues continue to develop,K Co.Ltd.will be eliminated by the market.How to effectively improve product quality,enhance customer satisfaction and brand loyalty,and enhance competitiveness through the efficient operation of quality management system is an urgent problem for K Co.Ltd.Based on the theory of ISO9000 Quality Management System and TQM Total Quality Management System,this paper analyzes the current situation of K Co.Ltd.’s quality management system,finds out the problems in the operation of K Co.Ltd.’s current quality management system,analyzes the causes of the problems,designs and implements the optimization scheme,and finally compares the optimization effect.Through the establishment of fishbone diagram model and IFE analysis matrix,starting from the angle of 4M1 E man-machine material method loop in total quality management theory,the root causes of market feedback problems are found out,that is,the responsibility function allocation is not clear,the quality training and education work is not complete,and the participation of quality management staff is not high in the operation process of quality management system.In the process of current situation analysis and project optimization,PDCA cycle,correlation diagram,brainstorming and other quality management tools are used,5W1 H / IE analysis,questionnaire and other methods are used,and task-based authorization control(TBAC)is referred Control model,combined with the company’s organizational structure,the function allocation table is formulated in the optimization process,the quality management responsible department and responsible person are defined,and the quality objectives are decomposed and refined from top to bottom under the guidance of workflow ideas.We have integrated educational resources,formed an inspection school education system,increased "skill training proving ground" for practical operation,and carried out OJT(on the job training)activities.QAM quality assurance matrix and QC quality management group activities were carried out,corresponding reward system was established,and employee participation was improved.Through the development of various activities,K Co.Ltd.’s quality management system is gradually optimized.Accumulated rich experience for the construction machinery industry quality management system optimization reference.