Research On Job Satisfaction Improvement Scheme Of The Customer Service Department About H Company

With the growing demand for business travel in recent years,H company,as a representative of the old car rental enterprises,has been firmly in the first echelon of the industry after a fierce industry reshuffle.After the wave of the car rental market,the vehicle operation ability and user service ability based on the core elements have become the focus of market competition.The government and enterprise customer service department of company H carries the glorious task and mission of safeguarding the corporate brand image with high-quality services,and constantly strives to keep a high level of customer satisfaction in the industry.At the same time,with the high standard of customer service,it also exposed the phenomenon of low employee satisfaction under high intensity and pressure.Therefore,how to improve employees’ job satisfaction and stimulate employees’ work enthusiasm and loyalty to maximization is the urgentest issue for enterprise.This paper takes the employees of the government and enterprise customer service department of H company as the sample.Through the research and application of Hygiene-motivational Factors,combined with the questionnaire survey and interview method,the study makes a statistical analysis from six aspects: working conditions,salary,functional management,job recognition,working achievement and growth and development,finds out the main factors affecting employee satisfaction and puts forward targeted improvement strategies,so as to provide an effective basis to build a strong and stable service team,improve employee morale and management mode.The study found that the overall satisfaction of the employees in the customer service department of H company was quite low,and the more obvious dimensions of dissatisfaction were salary and development.In addition,the study found that working conditions,salary,functional management,job recognition,job achievement and growth and development have a significant hopeful influence on employees’ job satisfaction.The order of the six dimensions on employee satisfaction is:job achievement > functional management > growth and Development >salary > job recognition > working conditions.This paper suggests that the government and enterprise customer service department of H company should improve working conditions and enhance team building;amend the salary system and the staff assessment and incentive;push office system automation and attend to concentrate on humanized management;appropriate authorization and establishment of post flow learning mechanism;initiate the internal training of the department,dredge the growth and development channels,and further improve the employee satisfaction and work enthusiasm,so as to establish a dynamic service team to promote the healthy development of the enterprise.