Research On Tax Service Improvement Of Pizhou Tax Bureau Based On Taxpayers’ Needs

At this stage,the world economy has been hit hard by the new epidemic,and it will be a more difficult challenge to ensure the solid growth of China’s economy.How to create a better tax business environment and improve the effectiveness of tax governance to safeguard the rapid development of the economy will be the focus of the taxation department.At present,no matter from theoretical research or in practical work,it is not well combined with taxpayers’ needs,thus affecting its positive and beneficial effect on tax service work.Therefore,a more in-depth investigation into the improvement of tax services based on taxpayers’ needs will play an important role in enriching the theory of tax services and improving the effectiveness of practical work in China.This thesis analyzes and researches the current situation of tax services of Pizhou Municipal Taxation Bureau from the connotation of tax services and taxpayers’ needs,and analyzes the real needs of taxpayers and the shortcomings and real reasons of tax services through questionnaire survey.In view of these problems,we propose operational and more reliable specific countermeasures,hoping to play a role in the improvement of the overall level of tax services.Through research and analysis,the following problems mainly exist in the current tax service of Pizhou City Taxation Bureau: unreasonable institutional setting,backward information construction level,insufficient integration of tax service content,imperfect demand analysis mechanism,insufficient socialization collaboration,etc.The main reasons for this series of problems are: unclear people-oriented tax service concept,insufficient working ability of tax cadres,asymmetrical information between collectors and employers,low level of economic development,unsound tax service assessment and evaluation mechanism,etc.In view of these problems and their deep-seated causes,corresponding optimization suggestions are put forward from six aspects,including establishing taxpayer-centered tax service concept,clarifying tax service content,improving demand analysis mechanism,upgrading tax service means and methods,strengthening tax service talent team construction,and establishing perfect tax service assessment and evaluation incentive mechanism.