Research On The Optimization Of The Tax Service Platform Of Tianjin Local Taxation System

The tax services provided by tax authorities for taxpayers are for the whole process of tax collection. The tax services are becoming more important, as the continuous improvement of social citizenship and awareness of tax importancy. To improve the tax services level will greatly help for improving the degree of tax compliance, improving tax collection quality, reducing costs of collection, and helps for building a harmonized tax levy relationship. There are three tax service platforms requested by the city tax bureau: tax service hotline 12366, tax service hall and main portal website, all the three platforms are the most important task of tax services.In this articale, the Tianjin tax service platform was ananylised,and under the guidance of tax service theory, the local tax service situation was described, from the three parameters: tax service hotline 12366, Wuqing local tax service hall, and local tax wibsite.The selected tax service hotline 12366 basic operating data, satisfaction survey, call loss rate, policy advice, statistical data and other issues were analyzed, the taxpayer actual needs and types of enquery basedon different channels of advisory services were also researched and summarized, the gaps were found out between the service provided and the actual needs of the tax payers. Also learned from foreign country experience in tax services, Tianjing tax services situation summarized as below: inadequate procedures in tax service; low accuracy, and lack of effectiveness; tax service information system can not meet the taxpayer needs, lack of effective supervision and evaluation system.In this articale, a theoretical and empirical, quantitative and qualitative analysis methods and comparative analysis applied. Finally, the articale also tried to give some recommendations: first of all, to improve the tax service procedures, and secondly to establish taxpayer demand-oriented tax service system, then to encourage information-based tax service innovation. It is also recommended to have innovation on supervision and evaluation system of the tax service.