| The performance appraisal system of customer manager of Z Bank has been established several years ago.However,with the further development of Z Bank,the current performance appraisal method of customer manager team can no longer meet the needs of Z Bank.This paper analyzes the current performance appraisal method of the customer manager team of Z Bank Anhui Branch.Through the internal investigation of the whole customer manager team and interviews with the senior management of Z Bank Anhui Branch,the study finds that the bank’s current performance appraisal program has some deficiencies,such as: The performance targets are not in line with the bank’s strategic guidance,the internal performance communication is not effective enough,and the bank’s human resources department’s performance appraisal results are incomplete.Therefore,using the balanced scorecard and 360° performance appraisal method,from the four levels of financial management,customer,internal operation management and learning and growth,the main objectives and weight of performance appraisal in the existing account manager team are reset.Further,according to the management characteristics of ANHUI Branch of Z Bank,combined with social equity theory and competency theory,countermeasures and guarantee measures are put forward in terms of adjusting the way of performance appraisal,increasing the number of performance responsibility subjects,establishing and improving the performance information feedback system,and improving the application of performance appraisal data. |
