With the application of AI artificial intelligence,VR virtual reality,cloud computing,blockchain,process robots and other emerging technologies,more and more people are replaced by systems and machines.To some extent,the emergence of AI has made a great contribution to saving costs and improving quality and efficiency.After all,human computing power is limited,so what can be done by the system should not be handled manually.The same is true for the financial industry.The most important thing that the financial industry deals with is customer data.How to make good use of data to better serve customers has become the core of the next stage of transformation.The operation mode of traditional banks is also under impact.The concept of digital transformation in the new era has been put forward.Digital transformation does not change the nature of finance.Through a series of system integration,data accumulation,and technology empowerment,it will improve the degree of intelligence of banks,which will also be based on the systematic product of social development and change.As an important part of digital transformation,banks need to solve problems in customer behavior,operation management,risk control,decision analysis and other aspects based on data.Through continuous innovation and continuous optimization,and with the help of information technology empowerment,banks need to achieve stable development of operation and improve performance.In this paper,taking QLCZ Bank as the research object,we focus on the research of digital transformation of operational business.We describe the general situation of QLCZ Bank’s operation,the development status of operational business,the problems in operational business,the analysis of digital transformation environment,and the challenges faced by digital transformation.Based on the analysis,we have formulated the goals and plans suitable for the digital transformation of QLCZ Bank’s operational business,Finally,the effectiveness analysis is carried out according to the implementation.After QLCZ Bank completes the digital transformation of its operation business,it will play a vital role in promoting the digital transformation of the whole bank.The research on the digital transformation of its operation business will play a positive role in improving the framework of the digital transformation of the bank.With the promotion of the digital transformation,the digital transformation system of various businesses will also continue to be improved. |