Research On The Quality Management Of Hospital Service Outsourcing Of Aramark Co.,Ltd.

In recent years,with the professionalization of outsourcing services and the development of China’s medical reform,the non-core service outsourcing industry of medical institutions has developed rapidly and achieved certain social and economic benefits.At the same time,the industry competition is becoming increasingly fierce.Aramark Service Industry(China)Co.,Ltd.is a professional service outsourcing provider,which is also facing an increasingly competitive environment.With expanding business scale and the structural transformation of China’s labor market,talent training can not be keep up with the development,recruitment difficulties,stalled high service quality and operating costs is difficult to be balance problems,such as increasing customer demand for service quality at the same time,how to maintain the high quality service in the current market environment,To further gain the recognition and recommendation of customers is the challenge that ARAMARK is facing at the present stage,and it is also the topic that urgently needs to be studied and solved.This paper based on quality management theory,links Xiangya hospital central south university logistics services by outsourcing service project specific case,this paper introduces the present situation of outsourcing services and outsourcing service content of the project,project management status of quality of service and analyzes its reason,provide basis for the following specific quality analysis..According to the project quality management theory knowledge,the quality control standards and scientific quality management objectives.To make qualitative and quantitative evaluation of service quality,project quality management of outsourcing hospital service quality has carried on the classification,on the basis of the further application of standardized quality management and total quality management theory of hospital project quantitative assessment of service quality management in the final for the services of the project management of the service quality problem formulated the corresponding countermeasures,Proposed the guarantee measures to improve the service quality of the project,and formed a relatively complete quality management and improvement plan for the logistics service outsourcing project of Hospital served by ARAMARK Service Industry(China)Co.,Ltd.Through the study of this paper,on the one hand,the quality management system of Service Industry(China)Co.,Ltd.has been further improved and optimized to ensure the steady improvement of project service quality and customer satisfaction,thus promoting the economic benefit and brand benefit of the company.The research of this paper can also provide reference and guidance for the counterparts of outsourcing service enterprises and hospitals.