Performance appraisal is the core content of enterprise management.The Z branch of Agricultural Bank of China,as a first-level branch under the jurisdiction of Agricultural Bank of China,has a complete performance appraisal system.However,with the continuous development of business and the continuous expansion of business scale,the original performance appraisal system is facing new challenges.As the basic unit of the bank,how to scientifically evaluate the branches and employees and improve the efficiency of the branches is the core issue of the performance management of the branch.The study of the introduction of balanced scorecard to improve the performance appraisal system of business outlets is of practical significance to the performance appraisal of business outlets of Agricultural Bank of China.This paper aims at the business outlets of the Z branch of the Agricultural Bank of China to improve its performance appraisal system.On the basis of the theoretical review,the problems existing in the performance appraisal of the Z branch of the Z branch of the Agricultural Bank of China were analyzed through field research,questionnaire survey,expert interviews and other forms.It is found that the performance appraisal of the sub-branch’s business outlets has five major problems,including lack of strategic orientation of the appraisal plan,difficulty in assessment data statistics,unreasonable setting of assessment indicators,lack of feedback and coaching in performance appraisal,and unsatisfactory application of performance appraisal.The causes of the problems were analyzed,including unreasonable formulation of performance appraisal schemes,low adaptability of performance appraisal systems,excessive emphasis on business indicators in performance appraisal,and lack of guarantee for the implementation of performance appraisal.In order to solve the problems existing in the current performance appraisal system,the research focuses on introducing a balanced scorecard,aiming at the business strategy of the sub-branch and drawing a strategic map.Starting from the four dimensions of the balanced scorecard,the performance evaluation indicators of the outlets were improved.At the same time,the analytic hierarchy method is used to analyze and calculate the weights of each index,and the improved assessment indicators are introduced into the new performance appraisal system to establish a complete performance statistical path.Finally,in order to improve the performance appraisal system,the study elaborates on the safeguard measures for the implementation of performance appraisal based on three aspects:performance appraisal support system,grassroots staff team construction and performance appraisal culture construction.The research conclusions of this paper have reference significance for the performance evaluation and improvement of business outlets of the Z branch of Agricultural Bank of China,and can also provide reference for other similar banks. |