| Since the beginning of the new century,the Chinese government has put the optimization of the business environment in the first place in its work,introduced a series of "decentralization,management and service" policies,improved the government management system,stimulated market vitality,and released social creativity.In daily social life,the tax department is closely related to people’s daily production and life,and the tax service department,as the first fa?ade of the tax department to contact the general public,is the most important link in tax management and the most direct department for taxpayers to feel the "service-oriented government".Therefore,in order to improve taxpayers’ satisfaction,it is of great practical significance for the Inland Revenue Bureau to conduct corresponding research and suggest improvements.This study will allow taxpayers to evaluate the taxpayers’ satisfaction of the Tax Service Department of Wenzhou O District Taxation Bureau through literature analysis and questionnaire survey,and use statistical analysis tools to find out the current factors affecting taxpayer satisfaction,so as to find out the problems in the tax service work of the O District Tax Bureau,and put forward corresponding strategies and suggestions on this basis.The main contents of the research can be summarized as follows: first,through this research,we will read a lot of domestic and foreign tax service theory,taxpayer satisfaction model research and practical suggestions on improving tax service literature,sort out relevant views,and establish a research framework;Secondly,the current situation of tax payment services of Wenzhou O District Taxation Bureau is introduced and sorted out;Thirdly,combined with the customer satisfaction model and the composition of tax services stipulated in the document,a reasonable taxpayer satisfaction index system was constructed,and on this basis,a questionnaire was designed,and the questionnaire was issued to obtain research data;After that,the reliability and validity of the questionnaire data were analyzed,and the factor analysis of the sample data was carried out,and it was concluded that tax services,tax publicity,rights protection,information construction and personnel quality had a positive correlation on taxpayer satisfaction.On this basis,combined with the current situation of the Taxpayer Service Department,it is found that the tax service of Wenzhou O District Taxation Bureau has problems such as the imperfect tax service mechanism,the efficiency of tax publicity needs to be improved,the effect of informatization construction is not good,and the comprehensive quality of personnel is not improved.Finally,combined with the policy of "decentralization,management and service",suggestions were put forward on the improvement of tax payment services of Wenzhou O District Taxation Bureau on tax handling services,tax publicity,information construction and comprehensive quality of personnel,including the implementation of the "integrity assumption" system,innovative tax payment service means,innovative tax payment service means,the formulation of clear business learning lists and the formulation of tax service socialization planning. |
