Research On Teller Job Satisfaction Of Handan Branch Of Bank Z

With the development of the global economy and the impact of the epidemic,the global financial markets have fluctuated to varying degrees.Countries have successively adjusted financial policies to promote economic development.The banking industry related to people’s livelihood is also facing a severe test.As a large state-owned commercial bank,Handan branch of bank Z is no exception.In order to meet the needs of today’s economic development trend,commercial banks need to improve their own competitiveness.Human resources are the primary consideration of enterprises.Counter operation is the foundation of banks.The satisfaction of tellers directly affects the future of enterprises.Handan branch of Z bank has a large number of customers,the tellers work hard,and the overall level of job satisfaction is not high in the face of pressure from all parties.Facing this situation,through the literature research method,this paper arranges the data about teller job satisfaction at home and abroad,studies the advanced methods and theories,and designs the job satisfaction evaluation index system and questionnaire combined with the actual situation of Handan branch of Z bank.The collected questionnaire is analyzed by data statistical analysis method,and the reliability and validity of the questionnaire are tested by SPSS software.At the same time,the correlation and average value of each index are obtained.Through expert empowerment and combined with the value of each index,the total score of teller job satisfaction is comprehensively calculated and compared with the value of each dimension of the index.It is found that the overall level of teller job satisfaction of Handan branch of bank Z is at the general level,and there is still a certain gap from satisfaction.Tellers are more satisfied with the stability of their work and working environment,as well as the company’s welfare and performance appraisal.The dissatisfied factors are concentrated in four aspects: employee training,career planning,work itself and organization management.Combined with the current situation of the bank and data analysis,this paper comprehensively analyzes the causes of the problems,and puts forward corresponding countermeasures and suggestions.The current situation of low job satisfaction of tellers in Handan branch of bank Z has been effectively solved and improved.The research results also have important reference significance for the improvement of teller job satisfaction in other commercial banks in China.