Ownership Structure,National Institutions And Digital Service Innovation:A Configuration Perspective Of Global Telecom Operators

Existing literature explores the determinants of digital service innovation(DSI)from various perspectives,including country,industry,and firm factors,separately.Rather than a list of independent and distinct conditions,the determinants of DSI are more like a complex network of these factors.Yet the existing literature has not answered the question of what kind of ownership structure leads to high DSI under various national institutions.We advance a configuration perspective that acknowledges the fit between ownership structure,national institutions,and DSI.From a sample of 33 telecom operators across 11 countries,and by using fuzzy set qualitative comparative analysis,the findings show that high DSI depends on a complex configuration of combinations of ownership structure,national institutions,and firm characteristics.The findings highlight the multiple context-dependent paths,which link ownership structure to high digital service innovation.As a result,this work provides both scholars and practitioners with fresh theoretical and empirical insights,as well as consequences for both groups.