Research On Customer Service Quality Evaluation Of H Power Supply Company

From the perspective of enterprise development in the 21 st century,the focus of enterprise competition has transitioned from the original capital competition to the service quality competition.The power industry is also facing such problems,especially after the reform of the power system,the survival competition of power supply companies has shifted from a single price competition and power supply quality competition to a service quality competition.In order to win market space and obtain more market resources,many power supply companies have chosen to improve their service quality.With the overall development of the social economy,not only are all power supply companies state-owned,but also many social capitals have also entered the power supply ranks,becoming an important guarantee for the stability of the country’s social environment.Therefore,in addition to the basic purpose of corporate profitability,power supply companies also need to attach importance to corporate social responsibility,improve the quality of power supply services,and ensure the level of electricity consumption of residents.This is also the key to showing corporate social responsibility.From the analysis of the current competition trends of power supply companies,it can also be seen that improving the service quality of power supply companies has far-reaching significance for the development of power supply companies.This research focuses on analyzing the service quality of enterprises,customer satisfaction,and service quality in the power supply industry.After collating relevant literature and materials,a service quality gap model is created.Based on theories such as the SERVQUAL measurement table,the power supply enterprise The problem of service quality optimization is analyzed.In the study,questionnaire survey methods,literature analysis methods and analytic hierarchy methods were used to comprehensively evaluate the service quality of the power supply service industry,and a systematic evaluation model was constructed.In the research,the customer satisfaction problem of H power supply company was analyzed,and the service quality evaluation model was used to carry out in-depth research,the results after the survey were counted,and the survey results were analyzed in detail.Finally,in the study,the survey results were used to study the operation of power supply companies’ substation equipment,the handling of power grid outages,regular line inspections and user power return visits,etc.,to summarize the problems in the service process of power supply companies and analyze them one by one.The causes of various problems.In the study,reasonable suggestions were made around the business development of H Power Supply Company,such as strengthening the maintenance level of power products,reducing the time and frequency of power outages as much as possible,and reducing the rate of return visits and complaints.H Power Supply Company should improve service standardization on the basis of current power supply service management,ensure the quality of power supply service,improve the service evaluation level of customers to the company,and contribute to the healthy development of H Power Supply Company.The results of this research are of great significance to the improvement of service quality of H Power Supply Company.In addition,the results of this research are universal and are also applicable to enterprises in the same industry to improve service quality.This is of great significance to the stability of my country’s society.