With the birth of 5G technology,communication companies have ushered in a new development opportunity,but with it comes new network infrastructure construction costs and personnel growth.Facing the market challenge of not only controlling cost and personnel growth,but also launching attractive new services,communication companies need to spend more financial and human resources to adapt to market competition and changes faster.In order to concentrate enterprise resources to build its own core business service capabilities,reduce operating costs,and ease the pressure on employment,Y Communications chooses to adopt service outsourcing,outsourcing various non-core and non-critical services within the enterprise,in order to integrate the best of the enterprise.external professional resources,so as to improve the enterprise’s abilitY to respond to environmental changes and give full play to the core strength of the enterprise.At the beginning of cooperating with outsourcing companies,Y Communication Enterprise has indeed achieved the immediate effect of outsourcing services on cost control and staff growth pressure relief.However,with the growth of outsourcing service cooperation time,the mobility of outsourcing service personnel has also increased Year by Year.The high turnover rate not only makes enterprises bear huge training costs,time costs and opportunity costs for this,but also brings benign business benefits to enterprises.Development brings ever greater and unavoidable risks.Therefore,it is an urgent problem to be solved by Y communication enterprises to clarify the factors of the loss of outsourcing service personnel,propose targeted countermeasures,and reduce the high turnover rate of outsourcing service personnel.This research takes the outsourcing service personnel of Y communication enterprise as the main research object,and takes the outsourcing service personnel of the branch of the company in a province as the sample,and comprehensively adopts the commonly used effective methods such as interview analysis method,literature analysis method,questionnaire survey analysis method and factor analysis method.research tools.According to the current situation of outsourcing service and outsourcing service personnel of communication enterprises obtained from the interview,this paper effectively analyzes the turnover factors of outsourcing personnel of Y communication enterprise,and gives targeted countermeasures to effectively prevent the turnover tendency and behavior of outsourcing service personnel of this enterprise.Reduce the turnover rate of outsourcing service personnel and ensure the sustainable development of enterprises. |