Study On Promotion Strategy Of Product Quality Management For N Company Self-service Terminals

With the development of Internet finance and changes in customer transaction habits,combined with the impact of the COVID-19,the traditional business model of banking outlets has encountered unprecedented challenges and began to seek transformation and development.In 2020,banking outlets started the 5G intelligent transformation,and the traditional standardized self-service terminals can no longer meet the requirements of banks.On the other hand,with the financial industry begins to gradually implement financial information technology application innovation,banks will no longer purchase non-localization financial equipment.Therefore,how to quickly provide high-quality products to meet the transformation of banking outlets and the development of the financial information technology application innovation industry has become a new proposition for financial self-service terminal manufacturers.Quality management plays a very important role in the production and operation activities of enterprises,so studying the quality management of self-service terminals can improve product quality,quickly respond to market demands,and improve the core competitiveness of enterprises.It has certain theoretical significance and practical application value.This paper takes the product quality management of the self-service terminal of N company in Yunnan Province as the research object.Through the analysis of the company’s product quality data and interviews with managers,etc.The five major problems of quality management are summarized as: The product maturity is not high,the craft documents are not instructive,and the internal work efficiency is low in the process of R&D design;The quality of purchased materials is low in the material supply process;There are many rework and low pass rate in the manufacturing process;There is a lot of quality problems feedback after product inspection and delivery;Customer satisfaction in the after-sales service process does not reach the quality target.Through the analysis of the management situation of the five links,combined with the theory of total quality management and the idea of PDCA cycle,the improvement strategy is proposed: Build the talent echelon,strengthen product testing,optimize process documents,reorganize internal structure,and establish a knowledge accumulation mechanism to comprehensively improve R&D design management capabilities;Build an integrated supply chain management system and a supply chain safety management system to improve material supply management capabilities as a whole;Improve manufacturing capacity,purchase new production equipment,optimize production environment and regularly calibrate production equipment to comprehensively improve production and manufacturing management capabilities;Strengthen employee quality awareness and cultivate inspection ability to systematically improve product inspection management ability;Build an after-sales service knowledge base and establish a problem analysis mechanism to comprehensively improve after-sales service management capabilities.Optimize the quality management chain of the whole life cycle of self-service terminal products,and through the three aspects of corporate culture,capital investment and supervision and management to effectively ensure the implementation of improvement measures,it provides important support for the selfservice terminal product of N company to adapt to the transformation of bank outlets and the industry development of financial innovation.