On The Influencing Factors Of Remote Maintenance Service Value Co-creation Of Manufacturing Enterprise

At present,there is excess capacity in varrous industries and customer demand is becoming more and more personalized.More and more manufacturing industries have started to use "service-oriented" as their new driving force for growth Manufacturing companies have cntered the post-buyer market era.and providing opetation and maintenance services for their sold equipment has become the main form of service-oriented business.Especially with the application of next-generation information technology in manuracturing enterprises,the widespread application of emerging technologies such as big data analysis,the Internet of Things,Cloud Computing and the iutroduction of a series of policies and measures to support the development of the service industry,it has promoted the innovation of manufacturing operation and maintenance services.Development,realized the operation and maintenance service mode from "passive" to "active".Remote maintenance service(RMS)is a new model of intelligent services.It is mainly based in Sensors and the Internet of Things,and captures the use status and operating cnvironment parameters of client devices for preventive maintenance.Equipment manufacturers have seen the broad prospects of the Internet of Things-based operation and maintenance service market.For example,shaanxi drum power,sany heavy industry,xingbang heavy industry and other enterprises have realized remote monitoring,diagnosis,prediction and optimization of equipment However,the current organizational boundary is constantly weakened,especially in this new operation and maintenance service mode,the traditional value creation mode which only relies on the manufacturing enterprise’s own resources and ability to create value for customers is no longer applicable.Value creation together with the customer enterprise that is,value creation becomes a universal mode of value creation of opention and maintenance service.Therefore,how to promote the value creation of remote maintenance services becomes a realistic problem faced by servitization manufacturing enterprises.However,in the academic circle,the research on the value co-creation of remote maintenance services has hardly been reported,so it needs to be studied theoretically.This paper intends to discuss the factors influencing the co-creation of remote maintenance service value as the basis for further research on its mechanism.This paper takes China’s manufacturing companies that provide RMS as the research object,comprehensively uses the value co-creation theory,dynamic capability theory,resource allocation theory,etc.,and uses standardized principal component analysis and empirical research methods to explore the manufacturing enterprise remote maintenance service value co-creation of influencing factors.First,systematically review related research literatures such as remote operation and maintenance services and value co-creation;secondly,use the literature frequency analysis method and combined with enterprise interviews to put forward the factors that affect the value co-creation of RMS in China’s manufacturing enterprises,and then use them The sample data obtained from the survey used principal component analysis to extract 7 main factors,including intelligent ability,analytical ability,coordination process ability,service exposure environment,partnership quality,information sharing,and willingness to cooperate.Then,a theoretical model was constructed using theoretical analysis methods and 7 research hypotheses were proposed.Then,in combination with the research context of this article,referring to the scales in the existing research,the measurement items for each variable were determined,and through interviews and academic discussions,After improving the measurement scale,a final questionnaire was formed.Finally,7 hypotheses are supported based on the questionnaire survey data of 313 manufacturing enterprise,which verified the theoretical model and research hypothesis.Specific research results show that intelligent capabilities,analytical capabilities,coordination process capabilities,service exposure environment,partnership quality,information sharing,and willingness to cooperate are significantly positively correlated with the value creation of remote maintenance services.This article reveals the factors that affect the value creation of remote maintenance services in China’s manufacturing enterprises from the perspectives of manufacturing enterprises,service contacts and customer enterprises.The research perspective of value co-creation theory is expanded from R&D,production and design to operation and maintenance service,which enriches the research of value co-creation theory.At the same time,the research conclusion provides management Suggestions for Chinese manufacturing enterprises to implement remote operation and maintenance services,which is conducive to promoting the practice of remote maintenance services in Chinese manufacturing industry.