Research On The Satisfaction Evaluation Of Intelligent Elderly Care Service In The Elderly Day Care Center In Shanghai

As a mega city in China,Shanghai was the earliest city to enter an aging society.With the continuous development of the economy and society,the demand for improving elderly care services in Shanghai is becoming increasingly urgent.This article adopts research methods such as literature review,questionnaire survey,Analytic Hierarchy Process,and fuzzy comprehensive evaluation to select elderly people from Shanghai Elderly Day Care Centers as the survey subjects.By constructing a satisfaction evaluation system of 4 first level indicators and 19 second level indicators,the satisfaction evaluation of intelligent elderly care services in Shanghai Elderly Day Care Centers is studied.The research results indicate that the satisfaction rating of "Shanghai Elderly Day Care Center Intelligent Elderly Care Service" is 3.3855,which is between "average" and "relatively satisfactory".The satisfaction results of various first level indicators are ranked from high to low as follows: satisfaction with the quality of intelligent elderly care services B1 with a score of 3.4181,satisfaction with the environment of elderly day care centers B4 with a score of 3.4124,satisfaction with the recommendation and repurchase of intelligent elderly care services B3 with a score of 3.3426,and satisfaction with the price of intelligent elderly care services B2 with a score of 3.3100.Through in-depth analysis of scores,it was found that there are still shortcomings in the price positioning,professionalism of service personnel,personalized satisfaction of intelligent products,and promotion of intelligent elderly care services in Shanghai’s elderly day care centers.On this basis,this article proposes to improve the laws,regulations,and policies of intelligent elderly care;Enrich the content of intelligent elderly care services to meet personalized service needs;Improve the marketization level of intelligent elderly care;Strengthen the team of intelligent talents and enhance the professionalism of service personnel;Suggestions for increasing capital investment and expanding the scope of medical insurance.