Research On The Problems And Countermeasures In The Construction Of Tax Service Platform In Inner Mongolia Autonomous Region

With the deepening reform of "deregulation and service" in recent years,the business environment has been further optimized,the vitality of market entities has been constantly stimulated,and high-quality economic development has been continuously promoted.As a government organ that organizes tax,social insurance and non-tax income,tax has continued to contribute to the modernization process in recent years.The tax authorities continue to promote the process of tax modernization,continue to help optimize the business environment and serve the healthy development of the economy and society.In order to further improve the convenience of tax and payment,and continue to promote the development of "contactless" tax and payment business,more than 96% of tax-related payment businesses can be handled online at present.In this development process,the tax service platform provides taxpayers with various types of tax services such as policy publicity and guidance,system operation and Q&A,system operation and maintenance,complaint and report acceptance,and plays an important role in improving taxpayers’ satisfaction.This paper briefly introduces the differences between the New Public Management theory and the new public service theory,combines the tax service and the new public service theory,discusses the development direction of tax service from the perspective of the new public service,compares the experience of typical cases at home and abroad,and introduces the tax service and publicity center of the State Taxation Administration Inner Mongolia Tax Bureau,the construction and development process of the tax service platform in Inner Mongolia,Analyze the current situation of the platform operation,and put forward reasonable suggestions for the optimization of the tax payment service platform of the Inner Mongolia Taxation Bureau on the problems found in the operation,such as unreasonable staffing,urgent need to improve the platform service level,insufficient platform operation support,and low performance management level.