Research On The Evaluation And Improvement Of Administrative Service Efficiency Of The Government Service Center In Zhenjiang New Area

As a bridge and link between the government and the people,the government service center is an important window for the government to provide high-quality government services to the people.With the continuous deepening of the reform of "streamlining management and serving",the construction and development of government service centers are also constantly advancing.The improvement of government service quality can not only enhance the sense of gain and happiness of the people,but also enhance the credibility and image of the government,promote the transformation of government functions and modernization of governance capabilities.Therefore,studying the improvement of administrative service efficiency in government service centers is of great significance.This thesis first introduces the purpose and significance of the research,and provides an overview of the current research status on the administrative service efficiency of government service centers at home and abroad.Secondly,relevant concepts and theoretical foundations were elaborated,including basic concepts such as efficiency,administrative service efficiency,and government service center.Government process reengineering theory,service-oriented government theory,and customer satisfaction theory were also sorted out.Then,the current situation of the administrative service construction of the Zhenjiang New Area Government Service Center was introduced,and the principles,basis,and indicators for constructing an evaluation system were proposed.The Analytic Hierarchy Process was used to construct the administrative service efficiency evaluation system of the Zhenjiang New Area Government Service Center.Subsequently,through questionnaire survey and interview methods,the evaluation results and interview data of the administrative service efficiency of the Zhenjiang New Area Government Service Center were obtained from the masses and staff.Through the above research,this thesis points out that there are problems with the administrative service efficiency of the Zhenjiang New Area Government Service Center,such as staff’s indifferent and rigid service attitude,difficult supervision and assessment,cumbersome work processes and materials,and insufficient staff motivation.Further exploring its achievements lies in the lack of service-oriented government concepts,imperfect supervision and assessment systems,unclear definition of departmental responsibilities,and a lack of incentive and guarantee mechanisms.Finally,drawing on the practical experience of government service construction in some regions in China,this thesis proposes five suggestions for strengthening publicity and training to enhance service motivation,implementing supervision and assessment to enhance institutional rigidity,establishing coordination mechanisms to clarify responsibility division,increasing incentive guarantees to improve work motivation,and developing e-government to improve service efficiency in Zhenjiang New Area,in order to provide some useful references.