| As socialism with Chinese characteristics has entered a new era,the principal contradiction in our country has developed into a contradiction between the people’s ever-growing demand for a better life and the unbalanced and insufficient development.As a tax service to meet the most direct needs of taxpayers,in recent years,the tax authorities promote the tax administration reform,such as the reform of "decentralization,management and service",the reduction of taxes and fees,and the further deepening of the reform of tax administration,the optimization and improvement of tax services are facing more new pressures and challenges,especially the pressure of tax collection and tax-related services faced by the grassroots tax bureau is also unprecedented,as the dispatching agency under the L Municipal Tax Bureau HQ Tax Sub-Bureau is one of the typical representatives.The tax service hall of HQ tax sub-bureau is one of only 3 5-star tax service halls among the 46 tax service halls in the city,and its tax service ability is relatively outstanding,but there is still a certain gap when comparing the needs of taxpayers in the context of the new era.Especially during the epidemic,after the implementation of the "contactless" tax service model adjustment,the number of online tax applications soared,in this case,there are still taxpayers complaining about the difficult consultation calls,low service efficiency,long waiting time for tax processing,cumbersome platform system operation,etc.,and these complaints are increasingly gathered in the process of tax services of grassroots branches,more and more clearly leading to the situation that current tax service supply still cannot meet the actual needs of taxpayers.This paper aims to start from the actual connotation of tax services,based on the new public management theory,refine its theoretical core,establish the core concept of "taxpayer-centered",and re-review the work and achievements of HQ Tax Sub-Bureau in tax services in recent years.However,wider problems such as insufficient technical support of informatization,mismatch of job responsibilities,and weak socialized cooperation still stands.Based on these problems,we will dig deeper into the deeper reasons and find out the crux of the improvement of the quality and efficiency of the current tax payment services of the sub-bureau,such as insufficient change in the concept of tax payment services,prominent contradictions in human resources,unreasonable process design,imperfect information management mechanism,and inadequate management and services of tax-related service professional institutions,and use the theory of process reengineering,and finally optimize the awareness of tax services,transform the internal post responsibility process system,centralized and convenient application of tax handling models,and accelerate the "handheld tax handling".A series of measures such as the application layout and the construction of a socialized team will continue to improve and optimize the tax service level of the HQ tax sub-bureau,effectively solve problems for taxpayers,achieve a good collection,build up communication relationship and optimize the tax business environment,and lay a solid foundation for Chinese tax modernization. |
