Research On The Problems And Countermeasures Of The Comprehensive Window Service For Social Security In D City Under The Separation Of Management And Office

The separation of political affairs between the executive body of social insurance administrative affairs and the social insurance agency is a requirement of the separation of institutional reform and management.The construction of a comprehensive government window with the goal of building a digital government and relying on an integrated government service platform is the future development direction of social insurance business operations.In this context,D City will handle various businesses such as social insurance participation,inquiry,payment,and benefit collection through a comprehensive window.This measure is conducive to improving the efficiency of people’s handling of social insurance business,and effectively improving the happiness and sense of gain of the people in participating in social insurance.However,in practical practice,the handling of social security comprehensive window services under the separation of management and office still faces many problems.The research focuses on the construction practice of social security comprehensive window service under the separation of management and office in D city.Through the form of suspended knowledge stance,on-site research and in-depth interviews are conducted on the process of social security comprehensive window service in D city,and efforts are made to identify many problems that exist in its practical process.Research has found that the human resource guarantee for the comprehensive window of social security services in D city is relatively insufficient,and the handling team is unstable;There is a information silo in the business handling system,and there is information asymmetry between the handling parties;The business process mechanism is not sound,and there is currently a lack of standardized handling process guidance;In addition,there is a lack oftechnical support mechanisms for the comprehensive window business platform of D city’s social security business,and there is a lack of effective hardware support for business operations.Regarding the difficulties and obstacles that hinder the construction of the comprehensive window service model for social security in D city,this study focuses on analyzing the logic of the problems in the comprehensive window service for social security in D city.After investigating the reasons,it was found that the first reason was the insufficient construction of the overall team responsible for social security services in the city;The boundary barrier mechanism between the management department and the business handling department creates a information silo between the management department and the business handling department;In addition,the contradiction between the legality and rationality of handling social security business in complex systems makes it easy for the practice of separating management and management to form excuses and inefficient consequences;In addition,the platform setup of the social security comprehensive window is difficult to form institutional authority and efficient model application due to the lack of long-term planning and layout.To this end,D city should continuously accelerate the construction of comprehensive window handling services for social security,and truly achieve the goal of "one window for all" in handling affairs for the masses.In specific policy practice,it is first necessary to accelerate the professional team construction of social security comprehensive window handling services and strengthen the cultivation of modern business handling talents;Secondly,improve the business linkage mechanism handled by the comprehensive social security window,improve the business handling technology,and eliminate information silo;Once again,sort out the handling standards,optimize the handling process,and establish the authority and model effect of handling the social security comprehensive window;In addition,it is necessary to reasonably plan the layout of the social security comprehensive window and improve the software and hardware construction of the government hall.The ultimate goal of D City’s social security comprehensive window handling service is to empower it through data,rely on an integrated government service platform,use the comprehensive window handling mode,and use big data technology to improve the level of government services and professional business handling,ensuring that the social security industry continuously meets the multi-level and diversified needs of the people,and further weaving a social security safety net.