Study On The Promotion Of The Engagement Of The Employees Of The Basic Tax Bureau

The taxation administration is one of the public service administration that have the most numerous,frequent and close interactive activities with people.Compared with the comprehensive and detailed management system of civil servants,the taxation administration at basic level hire a large number of contract employees,but pay less attention to them and lack appropriate relevant management system.Today,with the increasing emphasis on the efficiency of administrative services,how to effectively motivate contract employees and make them work functionally is an urgent task for taxation administration at basic level.This paper takes basic-level contract employees in the S district of N city as the object of the research,under the guidance of Maslow’s hierarchy of needs and social exchange theory,reviews the domestic and international research literature about employee engagement,explores the internal dimensions and influencing factors about basic-level contract employees’ engagement.On this basis,this paper analyses the problems and causes for low engagement of basic-level contract employees in each dimensions,and provides some meaningful suggestions for improvement.The main conclusions of this paper are:(1)the engagement level of basic-level employees in the S district of N city is above average;(2)Demographic characteristics have no effect on the degree of work engagement;(3)The job characteristic model has a high correlation with the degree of work engagement.The three major elements(work-life balance,work autonomy,and work feedback)are significantly positively related to engagement;(4)Organizational support and justice are significantly positively related to engagement,among which the internal dimensions(organizational justice,superior support,colleagues support and Career development support)are significantly positively correlated with work engagement;(5)Self-management is highly correlated with work engagement.In terms of specific dimensions,self-perception and self-motivation are significantly positively correlated with work engagement.This paper also finds three reasons for the problem of low work engagement:(1)there is no systematic management for contract employees;(2)the performance appraisal and incentive mechanism have not been implemented;(3)the employee training and career development system needs to be improved.Combined with the conclusions above,this paper provides some suggestions for improving the engagement of contract employees,such as optimizing management system,increase work investment,implementing performance appraisal and incentive system to strengthen the sense of organizational justice,and establishing a comprehensive career training system to increase organizational identification.This paper aims to improve the basic-level contract employees’ engagement,effectiveness and efficiency in the S district of N city,and provide a reference for other basic-level governmental organizations with similar problems.