Research On The Satisfaction Improvement Of Informatization Tax Service Of H Provincial Taxation Bureau

In 2022,the State Council proposed that government departments at all levels should strengthen the construction of digital government.Because of its good service effect,informatization has become the first choice for China to strengthen its overall governance capability and build a professional and modern digital government service system.Under this background,the tax bureau focuses on strengthening the information-based tax service,strengthening the methods of information-based tax service,and striving to comprehensively carry out information-based tax service.However,in the process of optimizing information-based tax service,the effect of information-based tax service is different in different provinces,and the satisfaction of taxpayers with information-based tax service is also different.Therefore,it is increasingly important to optimize information-based tax service based on satisfaction.This paper takes the informatization tax service of the tax bureau of H province as the research object,and the taxpayer satisfaction of H province as the starting point,to elaborate and analyze the current situation of informatization tax service of H province.Based on the combination of new public management theory,Maslow’s demand theory and information tax service,the demand level of information tax service is divided into four levels: "basic tax handling demand for handling tax related matters","risk prevention and control demand for successfully completing tax obligations","full awareness of rights and obligations of rights and interests protection demand" and "simple and efficient tax development planning demand".Then,in order to understand the actual needs of taxpayers,improve the satisfaction of information-based tax service,and more accurately find the "key problems" in information-based tax service,this paper conducted a survey on the information-based tax service of H provincial tax bureau,designed a questionnaire on the satisfaction of taxpayers of H provincial information-based tax service,and conducted a survey on taxpayers.Through the analysis and sorting of the survey results,this paper deeply explores and fully analyzes the shortcomings of the current informatization tax service in H Province,and fully understands the reasons for the poor satisfaction of informatization tax service in H Province.Then,from the four aspects of taxpayers’ "satisfaction with basic tax needs","satisfaction with risk prevention and control needs","satisfaction with rights and interests protection needs",and "satisfaction with development planning needs",we will provide a satisfaction optimization plan for H province’s informatization tax service,and from the three aspects of "service environment","system construction",and "responsibility implementation",we will propose security measures and suggestions for H province’s informatization tax service optimization design.The paper provides the value of reference and thinking for the same type of units throughout the country.