Research On Tax Service Optimization Based On Enterprise Tax Satisfaction

At present,government agencies require deepening institutional and administrative system reform,actively changing government functions,deepening simplification and decentralization,innovating supervision methods,enhancing government credibility and execution,and building a service-oriented government to the satisfaction of the people.Therefore,it is urgent to build a "service-oriented government".As the main body of providing tax services,the tax authorities closely contact the tax subjects and the majority of taxpayers and payers to provide them with integrated public tax services.Their style and image directly affect the people’s overall impression and satisfaction evaluation of the government.Therefore,it has become a trend to establish a new tax service system with high compliance,high participation and high satisfaction and accelerate the construction of "service-oriented tax authorities".On the basis of reading a lot of relevant literature and based on the questionnaire survey of tax service satisfaction in G District of T City,this paper analyzes the problems existing in the service,and puts forward the Optimization Countermeasures of tax service.Based on the results of questionnaire survey data,this paper uses SPSS software to make descriptive statistical analysis of tax service satisfaction and regression analysis of the impact of various factors on overall satisfaction,so as to draw a preliminary survey conclusion.At the same time,combined with the results of the satisfaction survey,this paper analyzes the problems in the process of tax service,mainly focusing on the weak awareness of tax service,the low degree of specialization of tax service personnel,the unsatisfactory efficiency of tax service,the weak pertinence of tax service,the low maturity and stability of information tax handling,and the inadequate publicity of tax service policies.In view of the problems in all aspects of tax service,this paper puts forward the measures to optimize the tax service in G District of T city from four aspects:improving the quality of tax service personnel,improving the efficiency of tax service,improving the stability of information-based tax system,and enhancing the interaction between tax authorities and taxpayers.