Recovery Strategy Of The Flight Delay Service In Eastern Hebei Branch

Referring to the service systems and management modes related to the service remedy for the flight delay in and abroad,this paper starts from the current situation of the domestic service remedy for the flight delay and analyze the passengers’ demands after the flight delay through the synthetic application of the management theories,service management theories and psychological theories.Based on the Hebei Branch of the Eastern Airline,the questionnaires would be issued to various passengers in the current airlines.With the analysis of those,the expectance and cognition degree of the customers for the remedies after the delay would be found as important as the perfection degree of the service remedies in the airline companies.After discussing the systematic execution of the service remedy strategies and measures in the whole serving process of the airline companies,this paper would propose scientific and plausible suggestions for each airline company to understand the customers’ demands,evaluate their own services,and improve their service quality,which is meaningful for optimizing the service remedy system for the flight delay and enhancing the airline service quality.