Research On Service Quality Improvement Of Construction Audit Project Of Z University Of XS Company

Paying attention to service and ensuring quality has always been the way for an enterprise to survive.With the development of information technology,competition in the innovation environment has become more and more fierce.The competition among enterprises has been transformed from previous product wars and price competitions to service competitions.The competition between powers.The social audit industry is a service industry that provides knowledge,technology,and intellectual results.The difference in service quality is the key to a company's victory in the fierce market competition.In recent years,with the expansion of colleges and universities in various regions,the corresponding supporting facilities have been continuously improved,and the rate of capital investment has also shown a linear upward trend.The scale of capital construction projects of colleges and universities has become larger and larger,and the capital construction projects of colleges and universities are the most important.Important state-owned assets investment,the state is very concerned about the use of this part of the capital.With the increasing demand for the construction of colleges and universities,the state's requirements for the supervision and management of state-owned capital investment projects have increased,and the existing auditors of the national audit institutions and internal audit departments of colleges and universities are far from meeting the requirements of construction supervision and management coverage.Audit institutions and university audit departments can only seek help and purchase services from institutions with professional capabilities and technologies.As the state successively promulgated various rules and regulations for audit agencies to purchase audit services,it has become the new normal for the state and colleges to audit the work of government agencies,universities and other internal audit agencies through social auditors,and social audit organizations participate in state-owned capital investment The rate of audit projects has increased year by year.As an organization that provides intellectual services,social auditing organizations participate in more and more state-owned capital investment projects through continuous improvement of service quality,so as to obtain more economic profits of the enterprise,and at the same time assume greater social responsibilities,which is beneficial to the enterprise Expand the influence of the market,improve economic and social effects.Therefore,this article takes the social auditing company XS as the research object.Firstly,it is based on the analysis and research of related literatures such as service quality concept,service quality evaluation,service quality management,service quality improvement,engineering audit,etc.,combined with the characteristics and examples of the social audit industry,In-depth analysis of the company ' s service quality problems in participating in university construction audit projects,and pointed out that strategies such as strengthening supervision by the competent department,optimizing company service process improvement,human resource management,information construction,tool software,corporate transformation and development can improve various The difference between service quality has contributed to the completion of quality management in all aspects of construction project audit projects,which can reduce the gap between customer psychological expectations and actual service quality.It is hoped that the Z university construction project will be used as a case analysis to provide solutions and reference for companies similar to the nature of XS companies to improve the service quality of university construction audit projects invested by state-owned funds.