| In the IT technology training industry with fierce market competition,accelerated product iteration and increasing customer demand,the high failure rate of enterprises is alarming.In this paper,through the research on the relevant theoretical results of the service industry and the business process improvement in the IT field,we can further enrich the content of the relevant aspects,promote the deepening development of the relevant theories,and provide some reference for the business process improvement of the training industry in our country in the future.At the same time,in the research of K company’s business training situation,it focuses on the analysis and investigation of all aspects of sales and puts forward the business process system suitable for its development according to the actual development situation of the company.This paper aims to provide guidance and reference for many IT technology training companies to solve practical problems,improve operational efficiency and business performance through the research on business process improvement of IT technology training companies,so as to realize the improvement of strategy,performance,organization,internal control and so on.This paper takes K Company as an example to study its IT technology training business process improvement.By using the methods of literature research,case analysis,questionnaire survey and interview,this paper is divided into six chapters.Based on the relevant research background,this paper first studies the relevant advanced theories of business process improvement,introduces the concepts of business process and business process improvement,and expounds on the core idea and implementation principle of business process improvement.In addition,it focuses on the analysis model tool of business process improvement,that is,the definition and practical significance of process node and ESIA analysis method.Secondly,through the customer questionnaire survey and internal staff interviews,this paper analyzes the IT training business process of K company,finding out the problems existing in the process.At the same time,in order to solve these problems,the BP I theory is used to improve the training business process.Finally,a series of safeguard measures are put forward.Based on the actual situation of K company,this paper studies the practical application of business process improvement theory in the field of IT technology training.The final research conclusions are as follows:first,this paper refers to the literature and theory of process improvement and takes K Company as a specific case to study its IT technology training business process improvement.This paper expounds the key links of IT technology training business process.Secondly,through questionnaire survey and internal interview,this paper diagnoses the process of K company’s training business and finds out its specific problems.Thirdly,based on the above problems and BPI theory,this paper puts forward countermeasures to improve business process.Finally,to ensure the continuous and effective implementation of IT technology training business process improvement scheme of K company,this paper formulates the corresponding guarantee system.This paper provides the specific implementation countermeasures of business process improvement for the long-term,stable,and high-speed development of K Company in the future,which makes K company have a more supporting plan in the growth and upgrading and provides an important case reference for the internal operation process of other enterprises.The innovation of this paper is shown in three aspects:firstly,in research methods,the theory of process improvement mainly focuses on the design of internal ERP systems in manufacturing or medical enterprises,and rarely in the field of training in the field of internal service process.Therefore,this paper enriches the practical significance of process improvement in education and training.Secondly,in the research context,this paper focuses on the organizational structure adjustment and business process reset,which influence each other and improve synchronously.This research conclusion will play a further role in the research of business process improvement.Third,from the perspective of research,most of the training institutions only focus on the layout and implementation of marketing,and rarely focus on the optimization of the internal business process.However,by improving the business process,we can shorten the customer response time,improve staff morale and customer satisfaction,and find a new way and method to enhance the competitiveness of enterprises.Of course,due to the author’s lack of time,energy and relevant knowledge,there are still some shortcomings in this paper,such as the lack of data mining for process improvement,and the success of business process improvement depends on the management ability.For example,conference management,through combing the meetings,enhances the standardization of enterprise operation,which is also the direction of this paper. |
